Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: We are seeking a highly skilled IT Technical Operations Specialist to join our BAO Technical Operations team. The ideal candidate will possess a strong technical background with expertise in Azure DevOps, SQL, Kubernetes, and troubleshooting operational & user issues.

Responsibilities:

Collaborate with cross functional teams to design, implement, and maintain IT infrastructure solutions in alignment with business objectives. Troubleshoot issues with Kubernetes via kubectl and/or management tools such as Rafay or Docker. Develop and maintain SQL scripts for database management, data manipulation, and reporting purposes. Utilize DataDog for monitoring, troubleshooting, and optimizing system performance and resource utilization. Advise on monitoring, and work with the team to enhance existing monitoring to improve our ability to respond to issues. Analyze logs and metrics using Datadog, Splunk, or native tools to identify and address potential issues proactively. Implement best practices for continuous integration, deployment, and delivery using Azure DevOps. 

Mandatory skill sets:

Proficiency in SQL querying language for database management and reporting. Extensive experience with Microsoft Azure cloud services and its microservices. Familiarity with monitoring and analytics tools such as DataDog, Splunk, AppInsights & Log Analytics Handson experience with Azure DevOps for continuous integration and deployment. Understanding of pipeline creation and management is preferred. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong communication and collaboration skills to work effectively within cross functional teams. Proven track record of delivering high quality solutions in a fast-paced environment. Certifications in relevant technologies (e.g., Microsoft Azure, AWS, DevOps) are a plus. Strong expertise in PowerShell scripting for automation and task orchestration. SQL & PowerShell scripting is ideal, experience with Datadog or Splunk is a plus. 

Preferred skill sets:

4+ years of experience in IT technical operations or a similar role. Demonstrated experience in scripting, cloud services, and development methodologies. 

Years of experience required:

4+ Years

Education qualification:

 Bachelor's degree in Computer Science, Information Technology, or related field. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Technology Operations

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date