Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "Job Description & Summary A career within Consulting Services will provide you with the opportunity to help our clients leverage transformation to enhance their customer experiences. *Responsibilities: • Lead end-to-end ITSM transformation engagements – assessment, design, implementation & continuous improvement • Develop ITSM roadmaps aligned with digital strategy and business goals • Manage & mentor a high-performing team of consultants and analysts • Lead workshops, presentations & change management initiatives • Collaborate with PwC cross-functional teams to deliver end-to-end client solutions • Ensure compliance with methodologies, risk policies & quality standards • Stay ahead with ITSM trends & emerging technologies *Mandatory skill sets • Hands-on experience with ITSM tools and their deployment/optimization • Knowledge of Agile, DevOps, cloud service models & automation in IT service delivery • Excellent communication & stakeholder management skills • Experience in large GCC centers and/or Big Four consulting firms preferred*Preferred skill sets Advise C-suite & senior stakeholders on ITSM best practices, governance & value realization • Drive adoption of ITIL v4 integrated with Agile, DevOps & cloud operating models • Oversee deployment & optimization of ITSM tools like ServiceNow, BMC Remedy & others *Years of experience required • 7+ years in ITSM, digital transformation or consulting roles with managerial experience *Education Qualification • Bachelor’s/Master’s in IT, Computer Science, Business Administration or related field • Strong expertise in ITIL v4 (Managing Professional or Strategic Leader certification preferred)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

IT Service Management (ITSM)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date