Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions.

Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.

*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description and Summary

·Conversational AI design and development, preferably with Dialogflow CX or similar platforms (Amazon Lex, Microsoft Bot Framework, Rasa).

· Proven ability to design and implement complex conversational flows, including multi-turn dialogues, conditional routing, and error handling.

· Strong understanding of Natural Language Processing (NLP) concepts such as intents, entities, training phrases, and annotations.

· Ability to construct and optimize intents, entities, and parameters for high accuracy and coverage.

· Familiarity with API integration, RESTful services, JSON, and webhooks for backend connectivity.

Responsibilities:

· Experience working with large datasets of conversational interactions for labeling and training purposes.

· Ability to analyze conversation logs to identify gaps, improve coverage, and enhance user experience.

· Proficiency in writing clear, structured API documentation, including endpoints, schemas, authentication, and error handling guidelines.

· Ability to create integration guides for client teams and maintain version-controlled documentation.

· Hands-on experience with Dialogflow CX console, coverage tools, and annotation platforms.

· Familiarity with collaboration tools like Jira, Confluence, and design tools such as Miro or Lucidchart for flow visualization.

· Strong communication and stakeholder management skills to collaborate with cross-functional teams (engineering, product, client teams).

· Ability to translate business requirements into conversational design and technical specifications.

· Problem-solving mindset with attention to detail and quality.

·Years of Experience required- 4–8 years of hands-on experience

*Mandatory Skill sets: Dailogue Flow. AI , ML, NLP

*Preferred Skill sets: API integration, RESTful services, JSON

"Education Qualifications-

Btech, BE.Bsc

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Dialogflow

Optional Skills

Acceptance Test Driven Development (ATDD), Acceptance Test Driven Development (ATDD), Accepting Feedback, Active Listening, Analytical Thinking, Android, API Management, Appian (Platform), Application Development, Application Frameworks, Application Lifecycle Management, Application Software, Business Process Improvement, Business Process Management (BPM), Business Requirements Analysis, C#.NET, C++ Programming Language, Client Management, Coaching and Feedback, Code Review, Coding Standards, Communication, Computer Engineering, Computer Science, Continuous Integration/Continuous Delivery (CI/CD) {+ 51 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date