Make a real impact by guiding clients through their most important payment technology journeys. Join a team where your project management expertise shapes the client experience and drives innovation in global commerce. At JPMorgan Merchant Services, you’ll help businesses thrive by delivering seamless, high-value solutions. If you’re passionate about client success and want to be at the forefront of payments transformation, this is your opportunity. Let’s build the future of commerce together.

Job summary

As an Implementation Manager in the Commerce Implementations team, you play a key role in ensuring our clients have a smooth and successful onboarding experience. You will be the single point of contact for clients, leading them through complex projects and collaborating closely with both clients and internal partners. Your work helps us deliver exceptional service and build lasting relationships, all while supporting the growth of our global payments business.

Job responsibilities

Serve as the primary client-facing contact throughout the implementation processManage multiple complex projects, providing regular updates to executive stakeholdersLead the development and execution of detailed implementation plans in collaboration with clients and internal teamsEnsure accurate completion of sales and client information packetsProvide subject matter expertise on products, services, and training to clients and colleaguesCoordinate and communicate project status and next steps to clients and internal partnersEstablish clear expectations and maintain transparency on project timelinesApply project management principles to drive results and resolve issuesMaintain a strong controls mindset to protect both clients and the firmFoster a collaborative environment that supports client satisfaction and team successTake ownership of project outcomes and proactively manage through challenges

Required qualifications, capabilities, and skills

5 years of relevant business experience in client-facing and/or project management rolesStrong interpersonal, influencing, and communication skillsDemonstrated ability to structure and manage projects effectivelyProven business acumen and ability to drive results in a dynamic environmentProficiency in Microsoft Office Suite

Preferred qualifications, capabilities, and skills

Technical aptitude related to Merchant Services productsProject management certification such as CAPM or equivalentBachelor’s degree in a relevant field