Job Description:

Job Purpose

Act as the single point of contact for all logistics matters across selected North Africa and Levant distributors. The role is accountable for delivering best-in-class service to IDBU markets by monitoring and improving logistics KPIs, representing markets in S&OE/S&OP and activity forums, and proactively optimizing end-to-end pipeline performance. The jobholder partners closely with Demand Planning, Sales, Supply Planning, Finance, and Distributor teams to drive operational excellence and continuous improvement.

Key Accountabilities

Cross-Functional Collaboration & Market Representation

Act as Logistics SPOC for IDBU markets in ATGs and cascade required actions

Collaborate closely with activity management and demand planning teams

Partner with Finance to ensure accurate and timely period closing

Work with Sales to strengthen collaboration with trade customers on service improvement initiatives

Support QID in market recalls or traceability requirements

Customer Service & Order Management

Measure and continuously enhance SAMBC (service as measured by customer) to drive superior customer experience

Establish and maintain distributor SLAs and standardized ways of working

Govern right-first-time and timely issuance of shipping and clearing documentation by origin source units in compliance with source and destination regulations

Monitor goods-in-transit (GIT) status and perform periodic reconciliation of GIT and distributor system stocks

Support distributors to enable smooth inbound/outbound operations, accurate stock booking, FEFO compliance, and expiry management

Coordinate physical stock counts and destruction of expiries where applicable

Provide regular shipment status updates and manage customer inquiries in collaboration with cross-functional teams

Ensure dispatch age to trade aligns with agreed freshness targets

Activities & Promotions

Own logistics planning and execution for commercial activities and promotions

Collaborate with activity and demand teams to finalize supply plans

Ensure on-time product availability and escalate supply risks early with mitigation plans

Inventory & Freshness Management

Lead proactive age and freshness management processes to optimize inventory health and minimize waste

Distributor Capability Development

Partner with distributor supply chain teams to enhance logistics capabilities and implement collaborative improvement initiatives

Support continuous improvement projects with key trade customers when required

Lead SPM initiatives to improve case-fill performance to trade

Financial Accountability & Value Optimization

Be accountable for minimizing non-quality costs and identifying value leadership opportunities for cost reduction and service improvement

Ensure sound financial reflection and governance within the conversion budget

Continuous Improvement & Planning

Conduct regular pipeline reviews to optimize stock cover and working capital

Represent market planning in business and supply development projects and own related deliverables

Job Specifications   

Education & Professional Qualification

A planning professional with an Engineering or economics degree or Masters in a relevant field such as supply chain management, planning or business managementCertification in APICS, IBF or other supply chain specific programs also preferred

Knowledge/Experience

Strong technical and functional skills (3 years in supply chain – supply planning experience required)SAP (ATLAS) expertise is preferredFluent English Language Skills (verbal and written)Proficient knowledge of Microsoft office (Excel, PowerPoint, Word)Problem solving capabilitiesTeam player

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