Step into the role of IB Refresh EDD Manager at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

 You will support Wholesale Onboarding operations by delivering accurate KYC processing, reporting, and issue resolution while ensuring compliance with regulatory and internal policy requirements. You will work collaboratively with front office, clients, and internal teams to enhance onboarding efficiency, risk controls, and overall client experience.

You may be assessed on key critical skills relevant for success in role such as:

Perform day-to-day onboarding activities including KYC reviews, quality checks, reporting, and issue resolution.

Engage with clients and front office teams to collect and validate Customer Due Diligence (CDD) documentation and onboarding requirements.

Develop and maintain onboarding procedures, controls, and governance processes to manage risk and ensure compliance.

Produce onboarding performance reports, MI, and presentations for internal stakeholders.

Identify process improvement opportunities and support projects to enhance onboarding efficiency and service delivery.

Desirable skills set:

Strong understanding of HRR (High Risk Review) processes and regulatory compliance frameworks.

Excellent written and verbal communication skills with strong stakeholder engagement capability.

Strong report writing and documentation skills with attention to detail and accuracy.

Strong analytical, risk assessment, and problem-solving skills within financial services operations.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Chennai.

Purpose of the role

To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.Identification of industry trends and developments to implement best practice in Wholesale Onboarding.Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.Requires in-depth technical knowledge and experience in their assigned area of expertiseThorough understanding of the underlying principles and concepts within the area of expertiseThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team’s operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.