Human Resources Shared Services Coordinator IV Location: Hyderabad, IN, 500 081 Requisition ID: 18944 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Overview** Global People Services Specialist is a primary point of contact for employees and managers to answer general questions toour People&Culture area. This role also provides support, through our regionalized Global People Services model, to Business Partners and Centers of Expertise (COE) through a variety of standardized and operational processes, to provide a shared administrative support resource from a centralized services perspective. **Responsibilities** Responsible for workforce administration for assigned regional geography including: + Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, market adjustments, promotions, country transfers, contract updates, changes to terms and conditions, etc. + Performing P&C transactions in P&C systems, SuccessFactors, for employees in all locations globally + Facilitating New Hire Orientation for the on-boarding of new employees covering high-level overview of corporate history and information, Benefits, Diversity and Respect training + Maintaining global employee documentation as required, such as personnel files, social security files, state reports, confirmation of employment eligibility, medical files, etc. + Supporting global employee and manager inquiries and processing requests following the required guidelines + Educating global employees and managers on services available to them and encouraging self-service tools such as myGPS and other systems + Adhering to metrics and SLAs where applicable + Review and identify incorrect global data received through P&C actions and work with submitter to resolve + Support works council or labor relations processes where applicable + Administer the benefit programs and/or retirement plans for assigned geography as appropriate (benefit analytics, benefit provider selection process, benefit day-to-day administration, liaison with benefit vendors and consultant, recommending changes to programs, etc.) + Ensure local policy, benefits, and any P&C-related information is kept up to date on employee portal/P&C website + Document and respond to incoming global P&C queries within identified service level agreements via myGPS tool, emails, walk-ins, or calls + Assist in the tailoring of P&C communications, including reviewing language translations + Escalate/triage issues or queries to Business Partners and/or COEs as needed + Gather and provide input to COEs for P&C programs and initiatives + Assist global mobility with international transfers including reviewing transfer agreements, completing documents to secure work permits + Participate in enterprise-wide projects such as P&C system upgrades or implementation of new P&C technology, including testing and training, as needed + Integrate efficiently with global team members in the functional area(s), seeking input/assistance as needed + Collaborate effectively with global team members in order to execute tasks and fulfill key deliverables within Global People Services function; develop credibility, support, and back up Global People Services peers as needed + Compliance processing (such as Internal Audit requests) + Monthly reports processing + Provide data for Compensation Surveys + Process vendor invoices and obtain appropriate approvals as per the Approval Matrix + Coordinate monthly employee relations activities such as birthdays, holidays, events, employee meetings, etc. + Participate in ad-hoc projects as required **Qualifications** + Must be fluent in English. Other languages may be needed based on local requirements + Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred) or comparable work experience + 1-3 years of related experience preferably in Human Resources (knowledge in benefits administration) or within a service delivery environment; advanced levels require 4-5+ years of experience + Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint and TEAMs + Data entry experience **Critical Knowledge and Competencies required** + Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence – over the phone, through e-mail, or in all other interactions + Expertise in local labor law where required + Build strong customer focus, delivering solutions with our employees in mind + Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations + Ability to work independently and function well in a team and matrix structure + Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the People & Culture function + Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail + Treat highly confidential information with utmost integrity **Success Profile** + Leading Complexity + Leading People + Leading the Business + Leading Self \#LI-JB1 #LI_Hybrid Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com . IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.