Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:Starting Pay: $70,000

This Opportunity:The Human Resources Manager supports the execution of human resources policies, processes, and systems under the direction of the Senior Human Resources Director. This role provides day-to-day HR business partner support and ensures consistent application of HR processes that support staff, the people we serve, and the organization’s mission. The Human Resources Manager will support the Senior Human Resources Director in the management of HR strategies aligned with organizational goals, such as conflict resolution, promoting a positive work environment, and ensuring compliance with labor laws. The HR Manager focuses on operational excellence, accurate execution, documentation, coordination, and timely follow-through. The role escalates complex matters to senior HR leadership as appropriate.

What You'll Do:

Maintain, update, and provide guidance on HR policies, standards, and best practices.

Serve as the Employee Relations liaison for service line operations, providing support on disciplinary actions, unemployment matters, conflict resolution, and company policy violations, and coordinating with senior HR leadership on issues related to state and federal laws, workplace compliance, and the safety of individuals supported by the agency.

Support the Senior HR Director in managing complex employee relations issues, conflict resolution, and workplace investigations.

Oversee the administration and compliance of Leave Management Programs. Work cooperatively with payroll department and risk management to process and coordinate all employee leaves and absences, including those relating to worker's compensation.

Lead audit preparation and compliance efforts for MCO/LME, State, The Joint Commission, and Child Placement Services, ensuring Monarch’s compliance regarding patient safety and quality of care; including, but not limited to documentation preparation, collaboration with other departments, on-site visits...etc.

Manage unemployment claims administration, including documentation submission and coordination with external agencies.

Support wage audits by preparing records and responding to requests as directed.

Conduct exit interviews; compile data; identify trends; and recommend improvements to employee retention strategies.

Develop and maintain Standard Operating Procedures to support management and staff in understanding Monarch’s Employee Relations and Administrative processes.

Serve as a liaison between Human Resources, Talent Acquisition, and Education teams to ensure process alignment.

Collaborates with the Senior Director on departmental planning, policy updates, and process improvements across all departments to ensure alignment with policies, procedures, and agency-wide strategies.

Partner with HRIS and IT teams to ensure accurate data entry, system maintenance, and reliable reporting.

Provide HR metrics and analytics to inform strategic decision-making.

Collaborate with Senior Human Resources Director in the development and implementation of performance management plans, including employee career development and agency succession plans. Counsel managers on the implementation of these programs to ensure alignment with Monarch’s mission, vision, and values, in assigned areas.

Maintain trainings as required and requested.

Demonstrate knowledge of and comply with all agency policies and procedures.

Complete other duties as assigned.

Driving and travel may be required.

Education We're Looking For:Bachelors: Human Resources, Business, or another related field (Required)

Certifications We're Looking For:Drivers License (Valid) - USA, PHR/SPHR - Society for Human Resources Management, SHRM-CP/SHRM-SCP - Society for Human Resources Management

Experience We're Looking For:Human Resource Experience | 5-7 Years | Required
Management Experience | 5 years | Required

Schedule:Remote position: Monday-Friday 8am-5pm

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.