Job Title: HR Assistant - My HR Live Support (MHLS)

Job Description

Join a dynamic team dedicated to providing best-in-class Leave of Absence, Disability, and HR services to employees globally. As part of the My HR Live Support team, you will play a pivotal role in delivering accurate, consistent, and timely responses to a diverse range of inquiries through various contact channels.

Responsibilities

Take ownership of employee contacts ensuring each is resolved with a high degree of problem solving and customer focus.Receive and address inquiries via phone, chat, and email related to Leave, Disability, and HR issues as the first point of contact.Refer to documentation such as FAQs, knowledge base articles, and standard operating procedures to resolve inquiries, escalating when necessary.Build trust with customers through empathetic, personalized interactions, and adjust case management plans as needed.Respond to employee-impacting issues during leave events, ensuring proper communication and documentation.Use judgment and critical thinking to balance process adherence with employee needs when analyzing disability, leave, and accommodation requests.Consult and collaborate with partner teams to resolve cross-functional issues and update policies.

Essential Skills

Strong communication skillsOrganizational abilitiesCustomer support expertiseProficiency in handling phone and chat supportComputer proficiencyEmpathy and ability to demonstrate it effectivelyResearch skills for finding answers and information

Additional Skills & Qualifications

Experience in customer service with exceptional empathy skillsAbility to manage confidential information and adhere to data privacy standardsCapability to adjust to changing workloads in a fast-paced environmentProblem-solving skills and ability to manage multiple priorities

Work Environment

This is a 100% remote position. Candidates are expected to have a dedicated space in their residence to perform their duties effectively. During the training and nesting period, being on camera is required. This position offers a fantastic opportunity to gain corporate HR experience in a high-volume, fast-paced setting.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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