Job Title: MHLS HR Assistant Job Description Join our team and help make a difference for employees globally. We deliver best-in-class Leave of Absence, Disability, and HR services, providing accurate and timely responses to inquiries from various contact channels, including phone, web case, and chat. As an MHLS HR Assistant, you will work closely with employees across the US, EMEA, Canada, and LATAM, maintaining successful partnerships with HR Business Partners and other teams to provide a world-class employee experience. Responsibilities + Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of problem-solving and customer focus. + Receive and resolve inquiries primarily via phone, chats, and emails as the first point of contact for Leave, Disability, and HR-related inquiries. + Resolve inquiries holistically by referring to available documentation such as FAQs, knowledge base articles, and standard operating procedures; escalate when necessary. + Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs. + Respond to employee-impacting issues that may arise during the leave event, ensuring proper communication and documentation. + Use high judgment and critical thinking to balance process adherence with employees' needs for disability, leave, and accommodations requests. + Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies. Essential Skills + Strong communication and people skills + Organizational skills + Customer service and support experience (phones and chat) + HR experience + Ability to show and demonstrate empathy + Ability to research and find answers Additional Skills & Qualifications + Experience dealing with customers and exceptional use of empathy skills + Proven ability to adjust to constantly changing workloads + Ability to manage confidential and sensitive employee information + Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities Work Environment This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. A dedicated space in your residence is required to successfully perform the role and responsibilities. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.