Job Title: Human Resources Case Specialist – Financial Relief & Rehire Eligibility

Experience Level: Intermediate (3+ years)

Employment Type: [Full-Time/Contract]

Industry: Beverage / Consumer Goods

Job Summary

Join one of the world’s leading beverage companies as a Human Resources Case Specialist, where you’ll play a key role in supporting financial relief programs and managing rehire eligibility processes. This position is ideal for someone with 2–3 years of experience in HR or customer service, who thrives in a fast-paced, collaborative environment and is passionate about delivering exceptional support to internal partners.

Key ResponsibilitiesInvestigate and analyze partner separations in collaboration with HR teams and external stakeholders.Manage unemployment claims and build timely, professional responses.Provide guidance to HR generalists, district managers, and store managers on unemployment policies and rehire eligibility.Deliver high-quality customer service through phone and email communication.Maintain accurate and up-to-date case documentation, ensuring confidentiality and compliance.Collaborate cross-functionally to support HR initiatives and special projects.Stay current on state-specific unemployment laws, HR policies, and best practices.Protect sensitive partner information and uphold data privacy standards.Required Skills & Qualifications3+ years of experience in customer service, HR administration, or case management.Strong analytical and problem-solving skills.Excellent verbal and written communication abilities.Proven ability to manage confidential information with discretion.Comfortable working independently and as part of a team.Adaptable to fast-changing environments and priorities.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project).Experience with claims processing, data entry, and HR systems is a plus.Preferred QualificationsEducation or certification in Human Resources or a related field.Experience with unemployment claims or financial relief programs.Familiarity with case management tools and HRIS platforms.Top SkillsClaims ProcessingHuman Resource AdministrationFinancial Relief ProgramsRehire EligibilityCase ManagementCustomer ServiceData EntryMicrosoft Office Proficiency

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 24, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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