Position Purpose:
The Support Systems Sr Analyst works collaboratively across HR to maintain HR systems support including organization structure management, mass data change requests (staging and intake) and issue resolution. Provides excellent customer service via Application Support for one or more applications, including Workday Modules for HCM, Payroll, Absence, Talent & Compensation. Triage issues reported, perform advanced troubleshooting at the application level; identify area (process, environment, or configuration); documents the functional requirements and submits change request. Issues must be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Coaches and supports Analysts as needed to accomplish business goals. Must be willing to invest the time to gain in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.
Key Responsibilities:
50% Provides excellent customer service via Application Support for one or more applications, including Workday Modules for HCM, Payroll, Absence, Talent & Compensation. Partner with business stakeholders to document business requirements and design. Implement/configure in HR system30% Daily and weekly payroll processing including but not limited to integrations, calculation and settlement, payroll open and close. Payroll audit: Review and process daily error reports as related to garnishments, invoice processing, stop payments and reconciliations.20% Ensures reported incidents are tracked and documented (including scope, resource requirements, and impact). Troubleshoots and provides root-cause analysis and proposes solutions for issues or routes to appropriate escalation group. Maintain the integrity of the data in the HR system. Utilize audit reports to detect data discrepancies. Partners with IT and the business area to ensure proper prioritization of key work activities.
Direct Manager/Direct Reports:
This position reports to the Manager, HR Support Systems.This position has 0 direct reports.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.Must be legally permitted to work in the United States.
Preferred Qualifications:
Bachelor's degree preferredWorking knowledge of Microsoft Office SuiteExcellent written and verbal communication skills3 - 5 years HRIS experience required Working knowledge of Workday preferred
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
3
Competencies:
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmCollaborates - Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus - Building strong customer relationships and delivering customer-centric solutionsDemonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknessesManages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clearManages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsResourcefulness - Securing and deploying resources effectively and efficientlyTech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.