Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

We love all pets like our ownWe’re the future of the pet industryWe’re here to improve livesWe drive outstanding results togetherWe’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution.

Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience.

Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials.

Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and/or management.

Build and maintain effective business relationships with all departments.

Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance systems.

Responsible for meeting and/or exceeding established key performance indicator metrics as defined by management.

Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

Education/Experience:

Associate’s degree or equivalent amount of Bachelor education in HR or related field preferred.

1 or more year of experience in HR, call center, or related field preferred.

Experience in a high-volume administrative support environment supporting multiple staff and/or departments.

Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal).

Adapts communication style to different customer groups.

Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions.

Demonstrates ability to listen effectively to customer concerns and issues to provide applicable solutions.

Demonstrated a passion for customer service with specific emphasis in contact center support, preferably within an HR organization.

Attention to detail, organizational skills, and the ability to multitask.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile.  The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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