Description At Amazon, our HR Regional Partners are known for their knowledge of HR policies, processes and tools. They act as the front-line consultants to the business supporting managers in creating a positive employee experience and offering the best HR advice on people matters. They operate independently and are seen as subject matter experts, having deep knowledge in local programs, processes, and policies. They offer strong, credible and compelling advice to business leaders on how to manage their team. They are committed to collaboration with multiple HR Business Partners and HR Centers of Excellence like Benefits, Compensation and Employee Relations who support our employees in across the region. Managers collaborate using different communication channels with the HR Regional Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Regional Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. Key job responsibilities - Performance Management: Work with people managers through performance management cases. Analyze data and trends on Employee Relations and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues. - Employee Relations: Support relevant ER processes, including disciplinary & performance improvement programs. Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries. Conduct investigations and manage ER cases, in coordination with the Employee Relations and with the Legal department. Support the leaver process and partner with the managers Review local policies and processes in order to ensure that they are fit for purpose. - HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. - Change Management: Manage employees’ programs and support managers and HR leaders to drive improvements in employee experience. Provide support to HR Business Partners and the business on change initiatives Basic Qualifications - Bachelor's degree - Experience in human resources - Speak, write, and read fluently in English - Strong communication skills - Solid Labor Law and ER knowledge of South Africa - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Preferred Qualifications - Experience translating business strategy and goals into optimal HR processes that are scalable, simple, customer-focused and adaptable to unique and changing business needs - Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders - Thrives in a high-pressure environment and able to manage multiple simultaneous priorities - Possesses intellectual curiosity; brings insight into the team & business. - Experience working in a highly matrixed organization Project management and execution skills. Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.