**Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** Human Resources **Pay Details:** $59,500 - $84,000 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** **Please Note: There is a preferred candidate is identified for this role.** Provide a range of analytical, program and/or operational process support within a defined functional area. **KEY ACCOUNTABILITIES** **CUSTOMER** + Act as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support + Manage assigned programs, ensuring co-ordination of changes, and timely and accurate transaction processing + Provide optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience Model + Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise + Develop and execute on reporting functions and/or produce consolidated or aggregated reporting as appropriate + Manage relationships with internal and external partners + Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement + Contribute to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations + May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies **SHAREHOLDER** + Prioritize and manage own workload to meet SLA requirements for service and productivity + May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager + Acquire and apply expertise in the discipline. Provide guidance, assistance and direction to others in HR and other internal partners + Identify, recommend and effectively execute standard practices applicable to the discipline + Analyze service delivery issues and identify potential solutions that enhance the customer experience and support HR business objectives + Protect the interests of the organization – identify and manage risks and escalate non-standard, high risk transactions or other activities as appropriate + Complete business process reviews as required and contribute to the creation of new processes + May manage or support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes + Accountable for cross-functional initiatives to deliver value add internally or to partner groups + Ensure compliance with applicable internal and external audit and regulatory requirements, providing recommendations and guidance as required **EMPLOYEE / TEAM** + Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment + Support the team by continuously developing knowledge in own area. + Provide training, coaching and/or guidance to others as appropriate/required + Participate in personal performance management and development activities. + Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments + Participate in a fair, positive and equitable environment that supports a diverse workforce + Contribute to the success of the team by willingly assisting others in the completion and performance of additional duties as assigned + Act as a brand champion for the business area/function and the bank, both internally and/or externally **BREADTH & DEPTH** + Comprehensive knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area + Identify key operational / reporting / process issues + Leads problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required + Provide thorough analysis and/or specialized reporting or operational/ process support + Require general understanding of the overall function and/or businesses supported + Some complexity in operational / reporting / process and/or analysis function generally requiring a short term focus + May lead small scale initiatives or work stream packages for assigned area + Generally reports to a Group Manager **EXPERIENCE & EDUCATION** + Undergraduate degree + 2+ years relevant experience **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.