Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction
Provides real-time, accurate, and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures, and processes. Escalates complex issues, where applicable. Processes employee-related transactions accurately based on research, employee-specific information, and process guidelines. Maintains appropriate documentation and records for HR-related cases in the HR Help Desk. Support the continuing transformation of HR via HR process implementation and the continuous technological improvements in Workday
Develop, deploy and execute solutions to complex problems that require ingenuity and innovation
Provides effective application and interpretation of company policies and procedures
Ensure consistent, equal, and fair treatment of all employees
Prepare reports by collecting, analyzing, and summarizing data
All other duties as requested .