**The position** Our company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services. We’re building a larger and stronger HR Direct team! This role is open due to our dynamic expansion and the creation of new opportunities within our GBS Center. As we expand our global footprint and take on ambitious HR projects, we need passionate individuals like you to help shape it! **Tasks & responsibilities** As an **HR Direct Specialist** , you are responsible for: + Handling independently all incoming inquiries related to general/specific HR topics as well as providing user support for HR systems. + Ensuring a positive customer experience by advising on complex HR topics via email and telephone, using German and English communication skills. + Managing and administrating HR processes, ensuring compliance with internal and external regulations. + Working with HRBPs, other HR functions, and external stakeholders to optimize processes and contribute to projects that enhance service quality. + Maintaining and expanding our internal and external knowledge base to support team efficiency. + Taking ownership of one of the key areas (e.g., Recruiting) and providing updates, training, and expertise to the HR Direct team. + Working in an environment where service quality is tracked through clear targets, ensuring continuous improvement. **About our future employee** You should speak German (min. C1/B2) & English (min. B2) languages and have around over 2 years of professional experience in supporting employees/customers with their HR queries. **Additionally, we are looking for:** + Confident demeanor and well-developed communication skills, both written and verbal, in German and English. + Completed higher education preferably in HR fields or related areas. + Demonstrated strong empathy, teamwork skills, and a reliable, service-oriented work approach. + A positive approach with the ability to come up with ideas in our Speak-Up culture and participate in process optimization. + Proven ability to understand complex issues and processes, as well as independently work and prioritize within the assigned area. + Preferably working experience with SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.