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Job OverviewAre you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills in communication, conflict resolution and analysis to Citi’s HR Delivery Team.
By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The role will have strategic and operating accountability for relationship management between HR Partners, Country HR officers and the backoffice teams for 55 countries in Europe, UK and MEA clusters. The focus is to build effective partnership and provide an excellent employee experience as employees and business engage with HR and backoffice teams. This role reports to the Regional Lead of Relationship Management, in close partnership with the Regional Lead of Inquiry Management, and Processes Leads.
What you’ll do
Analyse and provide monthly update on metrics, backoffice status, initiatives, issues to Country HR Officers
Provide expert problem management support to difficult or complex issues and ensure root-cause analysis is conducted with any learning applied for future benefit
Develop and maintain highly effective relationships with the backoffice teams and HR Partners to ensure full engagement and open lines of communication
Ensure effective delivery and execution of processes through collaborating with HR to translate policies into operational processes, identifying key controls, capacity planning, driving improvement and measuring performance
Manage process delivery escalations and partners with HR Partners and backoffice teams to deliver resolutions including incident reporting. Ensure all stakeholders are kept regularly informed of progress to closure
What we’ll need from you
Bachelor’s/University degree
5+ years of experience in change management and project management
Experience of working in a virtual team, with appreciation of cultural diversity across the globe / region
Exceptional communication and customer service skills
Excellent problem-solving skills
Ability to challenge the status quo and implement process improvements to continually improve the customer and HR partner experience
Ability to work in an environment where compliance with processes and procedures is of priority
What we can offer you
In this role, you will develop further result-driven management competencies, specifically in the area of team building, team mobilization, as well as resource optimization and development; this in the context of an increasingly defined and structured but also complex and often sensitive HR transactional service delivery model, including a fast-growing portfolio of services and number of covered countries. Obtaining a thorough understanding of cultural and business differences across a diverse regional and global landscape.
By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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