Become a key member in a global team focused on strengthening operational resilience. Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to our customers in the event of any disruption.

As a Business Resiliency Manager in the HR Business Resiliency team, you will report to the Head of Global HR Business Resiliency and provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. You will partner with process owners to ensure that effective and compliant resiliency plans are documented and tested so HR operations will continue with minimal impact during any disruptive event. Additionally, you will work across multiple levels within the organization to identify, socialize and mitigate resiliency related risks. You will play a key role in fostering an inclusive team environment that inspires trust and development.

Job responsibilities

Maintain an alert posture on local, regional, and global crisis incidents identified and communicated by the Global Security Operations CenterSupport local and regional stakeholders in coordinating the response to incidents, assist in communication as needed, and completing after action review reportsEstablish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders while building knowledge of the supported HR functionsMeet FBR standards of required content and renewals of HR resiliency documents (e.g., Business Resiliency Plans (BRP))Lead and coordinate business participation and completion of resiliency testing as required by HR objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)Coordinate resiliency activities required by local and regional regulatory authorities (e.g., plan remediation, testing requirements, compliance reporting)Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and by driving solutions with team members and HR function ownersPromote the resiliency program by communicating policy or system changes clearly and concisely offering additional support, as neededAdvocate for business stakeholders to inform the resiliency program where there are opportunities for improvementLead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives

Required qualifications, capabilities and skills

Bachelor’s degree or equivalent relevant professional experience7+ years of relevant experience in business resiliency and/or incident management Financial industry and/or business continuity work experienceDetail oriented with superior project management and organization skillsClear and concise verbal and written communication to various levels in the organizationFlexibility to work well both as an individual and as part of a teamAttested track record of working to deadlines, delivering results, with accountability and responsibility for independent workloadRelationship building and networking across firm's functions and geographies to expand influence, knowledge, and collaboration with senior leadership Creates and promotes a culture of continuous process improvement with a risk and controls mindsetAbility to handle pressure situations and lead/assist with crisis management when neededMust be available to support the business during disruptive events which span evenings, weekends and holidays

Preferred qualifications, capabilities and skills

Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))

Additional Information

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.

Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.

This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.