Position Purpose

 

The Housekeeping Coordinator will be an integral part of the Housekeeping team.  The primary role of this position will be the day-to-day coordination of the department. 

 

Duties and Responsibilities

 

Answer Housekeeping Department calls Schedule and coordinate work assignments Dispatch work tickets appropriately Handle items for "Lost and Found" according to the Hotel’s standards Respond to all guests’ concerns in a timely and professional manner When needed, supervise room attendants, housemen, and public attendants. When need, supervise an effective inspection program for all guestrooms and public space. Greet all guests with a friendly smile Report all missing items from room (i.e., irons/boards, hair dryers, etc.) Report any maintenance repairs immediately. All other tasks and duties as assigned

 

 

Knowledge, Skills, and Attributes

 

 Must be able to sustain composure, remain calm, and possess a positive attitude.  Must be energetic and outgoing.  Must be service oriented with excellent customer service skills.  Must be able to follow directions with focus to detail, speed, and accuracy.  Must be a team player with the ability to work under minimal supervision.  Must be able to multi-task in a fast-paced work environment.  Must possess excellent interpersonal and organizational skills.  Must have basic knowledge or arithmetic.  Must have the ability to input data and access information on the computer.  Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.  Must be able to read, write, and understand the English language.  Must be able to exercise confidentiality and discretion.

             

 

Qualifications

Education:     High School Diploma or GED required. College degree preferred.

 

Experience:   Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.