About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban oasis in the heart of the city. Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like. Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco. Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City.Summary
Opening Date: 1994, Opened by Four Seasons.
# of Accommodations: Guest Rooms: 200 / Suites: 40
Unique Hotel Elements: Iconic hotel with an internal garden in Mexico City, located at Paseo de la Reforma. The property has five outlets, Banquet and offsite Banquet services & in room dinning. Currently under a multiphase renovation that currently has rooms and corridors, then proceed to Meeting Spaces, Spas, lobby and continue to F&B in 2027.
View of Needs
Strong financial business acumen and relationship management is key
Alignment with ownership’s long-term vision as trophy asset and viable business
Product obsession to be at the highest of levels and tremendous intensity for building on what has been achieved and new elevations with renovation taking place
On the floor leadership style, driving service execution through staff and guest engagement
Need for a leader who can build a strong partnership by playing a collaborative role throughout the operation of the hotel. This candidate must be able to synthesize the opportunities for leading hotel in the market
Candidate must be able to lead in a fluid, highly demanding environment with a spirit and zest for creating best in class guest and employee experiences
Skilled at project leadership and can develop a collaborative alignment amongst diverse stakeholders. Embraces being both structured and highly organized with a people focused leadership approach
Current Leadership Requirements
General
A talented and strong leader who understands, respects and embraces the Mexican culture
Strong EQ – relationship management is key for all stakeholders (internal, external, ownership and Four Seasons brand)
Role model of Evolve Behaviors, inspirational and motivational leadership skills.
Exceptional communication skills, maturity in the delivery of message and approach is critical. Equally important is timing, ensuring alignment with key stakeholders. Transparency is key to creating trust and building lasting relationships.
Decisive leader who is can make a fact-based decision and effectively communicate this to the Asset Management team when needed.
High visibility within all operational areas – strong floor presence and interactions with our colleagues. Ability to have hands on approach
Conversational Spanish is required, and the ability to read and write(basic).
People
Strong leadership skills to manage employees
The patience and capacity to develop, coach and mentor managers
An inspirational leader who brings the team along, is inclusive in style and embraces our Diversity, Inclusion and Belonging (DIB) culture.
Capacity to influence and build relationships with multiple stakeholders – guests, owners representatives and community.
Product
The Hotel Manager must lead the team by being involved in all areas of the Hotel. She/He must enjoy spending time with the team and guests on the floor; ensuring a guest experience that represents Four Seasons.
Innovative thinking and creative mind set. The ability to think beyond a traditional hotelier and more as a free standing business operator
Being intense in the attention to detail, style and aesthetics of hotel is critical to ownership and Four Seasons brand
Strong focus on food and beverage to elevate the operation, remain at a competitive advantage in the market and to grow the social market
Delivery of consistent service and innovative product very important to ownership and Four Seasons brand. Maintenance of product is equally as important to ownership and Four Seasons brand
Profit
Capacity to yield top and bottom-line results, think like an owner is key to success
Strong understanding of Restaurant and Rooms operating budget. Forecasting and labor management is critical
Ability to effectively use programming to maximize guest ancillary spend
The ability to react and adjust to a changing business environment and lead the team in ensuring efficient financial management of the business