Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

What you will have an opportunity to do:

We are excited to announce that we are under new management and currently hiring motivated, reliable team members to join our refreshed and growing team! The Embassy Suites Boston/Waltham invites you to experience the best of Boston Massachusetts and surrounding areas! Our property is a true reflection of the city, filled with strong community and creativity throughout the halls. We are excited to welcome talented and highly motived individuals who have our passion for excellence.

The Front Office Manager oversees all front desk operations to ensure exceptional guest service, smooth daily operations, and a positive workplace environment. This role is responsible for leading the front desk team, managing guest relations, and maintaining high standards of hospitality and efficiency. Hilton experience not required but preferred.

Key Responsibilities:

Supervise and support all front desk staff, including scheduling, training, and performance management.Ensure outstanding guest service by responding to guest inquiries, resolving issues, and maintaining a welcoming atmosphere.Oversee daily operations such as check-ins, check-outs, reservations, and room assignments.Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest readiness and smooth communication.Monitor front office budgets, expenses, supplies, and revenue reports.Maintain procedures for cash handling, billing accuracy, and security of guest information.Uphold hotel policies and standards, ensuring compliance with brand and service requirements.Assist with hiring, onboarding, and coaching team members to support professional growth and productivity.Handle VIP guests, group arrivals, and special requests with professionalism and care.Identify opportunities for service improvements and implement process enhancements.

Qualifications:

Previous hotel front desk or hospitality leadership experience required.Strong communication, multitasking, and problem-solving skills.Proficiency in hotel PMS systems and Microsoft Office.Ability to remain calm and professional in high-pressure or guest-related situations.Strong leadership and team-building abilities.

Physical Requirements:

Ability to stand for long periods.Ability to lift up to 25 lbs as needed.

Work Environment:

Fast-paced, guest-focused hotel setting with frequent interaction with staff and visitors.

What are we looking for?

Compensation:

$65,000

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$70,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.