A Hostess (Lobby Lounge) with Waldorf Astoria Hotels & Resorts is responsible for welcoming guests and managing the arrival experience within the hotel’s lobby lounge, ensuring refined service coordination and an exceptional first impression in a luxury setting.

What will I be doing

As a Hostess (Lobby Lounge), you are responsible for greeting guests and serving the needs of guests who experience the hotel’s lobby lounge. A Lobby Lounge Hostess is also responsible for organizing and maintaining order within the reservations and seating area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

Follow the telephone and reservations standards as per standard operating procedures (SOP) and respond to bookings and all enquiries professionallyGreet all guests according to luxury service standards and escort them to their allocated seating area, presenting menus as appropriateIntroduce guests to the assigned service team member in accordance with SOPManage seating arrangements to ensure smooth guest flow within the lobby lounge environmentEnsure that the logbook is completed accurately after each service period, including guest preferences and service notesMaintain an immaculate and well-presented hostess desk at all timesAnswer all telephone calls to the correct standards and handle guest enquiries and reservations efficiently and courteouslyEnsure the reservation system is kept up to date with all guest details, preferences, and special requestsCoordinate daily bookings in line with the seating plan and lounge operationsEnsure menus, promotional materials, and briefing information are prepared prior to each service period

Demonstrate thorough knowledge of lounge menus, beverage offerings, and signature experiences to respond confidently to guest 

enquiries

 

Comply with hotel licensing regulations as well as health, safety, and fire proceduresEnsure adequate supplies of operational materials and maintain neat organization of the hostess station

What are we looking for 

A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous guest service experience in a luxury hotel or high-end restaurant environmentA warm, gracious personality with a polished and professional appearanceStrong interpersonal skills with the ability to anticipate guest needs and create a welcoming atmosphereExcellent communication skills and confidence in handling guest enquiries and reservationsStrong organizational skills with attention to detail in managing reservations and seating flowAccountable, reliable, and able to remain composed in a fast-paced environmentA genuine commitment to delivering exceptional guest experiencesAbility to work efficiently under pressure while maintaining luxury service standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in an all day dining or high-volume luxury restaurant settingFamiliarity with reservation management systemsPrevious international experience Passion for delivering exceptional levels of guest service

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!