Field Representative II, Concierge Hospitality

POSITION PROFILE

This position will work closely with office administration to ensure we represent the customer's culture to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, workspace prep, etc.), and handling client travel arrangements where necessary. This individual will also be charged with assisting with any group company activities—parties, group functions, department meetings, etc.

This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting and distributing incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration.

  JOB DUTIES AND RESPONSIBILITIES Greet visitors/guests—validate against guest list, provide badge, parking validation as necessary Serve as company concierge for guests, clients, and staff; provide tours of facilities and recommendations for hotels, restaurants, points of interest, etc. Coordinate catering for meetings with support staff and caterers Maintain and update company phone and speed‑dial lists Schedule meeting rooms, ensuring each conference room has necessary supplies and setup prior to meeting times Assist with audio‑visual equipment for meetings Provide backup clerical support for Executive Assistants Assist with other departmental or non‑client business activities as appropriate Assist in daily management of facilities Perform other duties as assigned Creation of proposals in customer systems as well as print production environment Support Executive‑level client‑facing staff Vendor procurement and coordination for special projects Represent the culture of both Ricoh and the customer as required   QUALIFICATIONS (Education, Experience, and Certifications)

Typically requires:

High school diploma or equivalent 1–3 years of experience in the field or in a related area Experience working in a headquarters environment preferred   KNOWLEDGE, SKILLS, AND ABILITIES Outstanding organization and coordination skills Demonstrated customer service skills Strong PC skills, including Microsoft Office Suite Good problem‑solving skills Ability to use audio‑visual equipment Able to work with minimal supervision   WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level Work assignments are diversified; must interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, and lifting or carrying objects typically less than 10 lbs. (e.g., papers, books, files, small parts) Moderate dexterity required—regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.