Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

Essential Job Responsibilities:\n

\u2022 Manage and oversee all hospitality and office support services to include hospitality and conference room services, pantry service and maintenance, lobby and reception, mail and package services, and other related business support services
\u2022 Manage staff and delegate assignments
\u2022 Manage and document employee performance including attendance and performance reviews
\u2022 Train, Guide, and Motivate staff
\u2022 Prepare weekly and monthly production reports
\u2022 Maintain and order office and pantry supplies
\u2022 Maintain constant and consistent communications with all direct reports
\u2022 Assist with general stocking of the office, including printer areas, kitchen pantries, and conference rooms
\u2022 Provide backfill to all Hospitality and Office Support positions if needed
\u2022 Provide involvement with special projects and events
\u2022 Assist Office Services team with print jobs, mail distribution, pick up, and processing
\u2022 Assist Office Services team with entering and resolving facilities-related requests and issues as they arise.
\u2022 Conduct daily sweeps of office to identify any facility issue (i.e., lights out, water leaks, stains, broken or worn-out furniture and finishes, etc.)
\u2022 Assist with all office seating moves specifically onboarding\/offboarding employee workstations
\u2022 Provide status updates on open tickets and close out tickets in an appropriate amount of time\n

Requirements:\n

\u2022 3+ years management experience in hospitality services or related field
\u2022 Ability to multitask and prioritize responsibilities
\u2022 Experience working in a corporate setting, financial services environment preferred
\u2022 Clear, effective communication skills; both written and verbal.
\u2022 Reliable, accountable, observant, and proactive about the role, the office, and
relationships with colleagues.
\u2022 Exceptional customer service and organizational skills.
\u2022 Attention to detail and consistent follow through.
\u2022 Flexible, customer-focused personality.
\u2022 Able to transition efficiently and seamlessly among the various jobs throughout the day.
\u2022 Maintain relationships with various internal\/external personnel to maximize job
efficiency.
\u2022 Able to work independently and in team settings.
\u2022 Positive, can-do attitude.
\u2022 Ability to keep sensitive information confidential.
\u2022 Strong administrative skills: proficiency in Microsoft Excel, Word, Outlook, other
software applications.
\u2022 Experience with Microsoft Teams
\u2022 Experience with Zendesk or similar customer service ticket system.