Are you ready to lead a home shopping team in a fast‑paced, digitally driven organization at the forefront of the grocery service business? Do you thrive in an online, E‑Commerce environment where you can make a real impact? Are you a natural leader ready to manage a team of dedicated associates?
As a Home Shopping Department Manager, you will oversee product selection, staff performance, and operational processes to deliver an exceptional online customer experience. From choosing the best produce to ensuring on‑time delivery, you will lead a team of 15–30 associates responsible for picking, staging, loading, and delivering online grocery orders.
This role requires a dynamic, engaged leader who can multitask, problem‑solve in real time, and ensure consistent customer satisfaction while driving sales and meeting performance targets.
Key Accountabilities E‑Commerce Operations & Order Fulfillment Manage daily E‑Commerce operations and overall picker performance. Ensure quality produce and in‑code products are selected for customer orders. Verify customer orders are accurately picked, staged, and prepared for on‑time delivery. Audit order accuracy and completion. Achieve a minimum of 90 picks per hour and manage staffing levels to meet performance standards. Product Availability, Inventory & Store Partnership Partner with Store Directors, department heads, receivers, vendors, and Operations Managers to ensure product availability. Manage re‑shop processes to minimize out‑of‑stocks and substitutions. Forecast future item demand to maintain consistent product supply. Participate in weekly Store Director and department manager meetings. Ensure 97% in‑stock shopping fulfillment, less than 3% out‑of‑stocks, and 0% missing items. Partner with drivers and observe shoppers to ensure best‑practice compliance. Leadership, Staffing & Training Collaborate with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports. Schedule shoppers to meet efficiency targets and performance expectations. Provide ongoing coaching, feedback, and performance support for team members. Customer Service & Issue Resolution Manage customer communications, including responding to incoming calls and outreach as needed. Resolve customer issues promptly and professionally. Process customer refunds in a timely manner. Asset, Equipment & Product Control Oversee all E‑Commerce assets, equipment, and undelivered product. Ensure all tools, carts, handhelds, and technology are properly maintained and secured. Technology, Reporting & Administrative Duties Use E‑Commerce systems and applications to manage orders, communicate business directives, and review reporting. Perform services for drive‑up customers and delivery agents partnered with E‑Commerce.