ABOUT EVERNORTH: 

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable, and simple health care,
we solve the problems others don’t, won’t or can’t. 

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

We are seeking a skilled DevOps/Production support Engineer to join our dynamic team. We value our talented employees and strive to help them grow professionally. If you think this position is right for you, we encourage you to apply!

Our people make all the difference in our success. We are looking for an engineer to perform triage, resolution, and coordinate/lead managed incident calls to assist with troubleshooting and issue resolution for high-priority incidents impacting production environments.

Responsibilities

Respond to technical issues reported via eyes-on-glass monitoring, ServiceNow incidents, and user reports.

Demonstrate strong leadership and effective communication skills while coordinating and leading managed incident calls.

Provide Level 2 troubleshooting and incident resolution.

Perform Application Insights monitoring and analysis for proactive issue detection.

Utilize Dynatrace for application performance monitoring and root cause analysis.

Ensure PROD environment monitoring for stability and availability.

Conduct database health checks and escalate issues as needed.

Collaborate with the Command Center for real-time incident management and escalation.

Implement and support DevOps practices across production support, including CI/CD pipelines, automation, and deployment monitoring.

Identify opportunities and drive process improvements.

Partner with other teams to improve alert quality and incident handling.

Drive a culture of continuous improvement and accountability.

Required Experience & Education:

Education:
Bachelor’s degree in any discipline.

Experience:

2+ years of relevant experience required.

Proven experience leading/managing technical teams with a passion for developing talent.

Experience with vendor management in an onshore/offshore model.

Required Skills:

Positive, growth-oriented mindset

Excellent problem-solving skills and attention to detail.

Strong written and verbal communication skills with the ability to interact at all organizational levels.

Strong interpersonal and relationship management skills.

Troubleshooting and problem-solving expertise.

Proficiency in monitoring tools such as Splunk, Dynatrace, and Application Insights.

Familiarity with ServiceNow for incident and change management.

Experience with ADO (Azure DevOps) for CI/CD, release management, and deployment pipelines.

Understanding of DevOps principles and automation in production environments.

Experience with Sonarwinds for network and infrastructure monitoring.

Knowledge of DatabaseIDR and ability to perform SQL queries for troubleshooting and health checks.

Understanding of on-prem and cloud solutions.

System administration proficiency with UNIX, Linux, and Windows.

General network knowledge (WAN, LAN, TCP/IP, Load balancers).

Desired Experience: 

Exposure to Jira

Strong Knowledge of database management and data integration.

Should be very good at diagnosing and resolving technical issues across different environments.

Ability to manage and troubleshoot general database issues and perform health checks.

Expertise in writting shell scripts {Preferred: PowerShell}

Skilled in implementing security measures at every phase of SDLC

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.