Job Description Summary:

This position reports directly to the HIH Site Leader and lead a team that is owns the transformational roadmap for strategic capabilities, site delivery expansion, growth and innovation and overall site operations for Hyderabad site. This includes expansion planning, build-out of centers of excellence for AI, Automation and Data Analytics, in coordination with the HIH strategic growth plan.  

JOB DESCRIPTION

The Strategy, Operations and Transformation Program Lead will be responsible for operational mechanisms, governance, relationship management, and strategic planning – working closely with the HIH Site Leader on these deliverables.This role will build and lead the site strategy and will manage a team of leaders.  Will lead vendor management, engagement and vendor optimization.Training and development strategies for the site.Oversee with HR the operating model guidelines (spans and layers, roles & responsibilities, change management)   Financial acumen to understand the site budget planning and expense controlsPartner across teams for collaborative work environments building trustProvide thought leadership and governance activities to drive delivery efficienciesDevelop recurring and ad-hoc key stakeholders and Sr. leadership update materials.Will oversee KPIs/KRAs as well as site performanceWill leave with agility & product-centricity mindset to help evolve delivery models by embedding Agile, Lean Portfolio Management, and product-centric practices.Possesses interpersonal skills necessary to build commitment to the projects and negotiate compromises, and resolve conflicts, as needed.Communicate effectively with stakeholders at all levels, providing regular updates on transformation progress, project milestones, and strategic plan developments.Partner with other core members of the leadership team to identify gaps, program risks, interdependencies, and strategies to successfully mitigate.

Job Requirements:

Bachelor’s degree or equivalent experience, 18 -20  years of Strategy, Operations and Transformation experience, planning and or project management experience leading large cross functional initiatives.Healthcare or technology experience is required.Process-oriented with quality mindset, strong organization, and planning skills, versatile team player that is comfortable under pressure with high-stake initiativesDemonstrated effectiveness operating in a highly matrixed organization.Ability to work in a fast-paced environment.Proven track record of delivering results and monitoring deliverables.Excellent communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.Experience with stakeholder management.Advanced ability to communicate at all levels with clarity and precision both written and verbally.Background working with vendors and building transformational roadmaps.Data analysis experience, and reporting software experience needed.Ability to remove barriers and enable teams to complete their objectivesExtensive change and release management experienceExcellent problem-solving and critical-thinking skills.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.