**Campaign Operations Senior Analyst** **About Enterprise Print & Distribution** Enterprise Print & Distribution is a collaborative, mission‑driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in progress over perfection, moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether executing critical communications, safeguarding accuracy, or improving operational workflows, we take pride in delivering reliable, high‑quality results that strengthen trust across the enterprise. **About the Role** The Campaign Operations Senior Analyst plays a critical role in leading complex campaign operations and ensuring the successful execution of outbound communications across Enterprise Print & Distribution. This role goes beyond daily execution to include ownership of recurring campaign cycles, advanced quality assurance, cross‑functional coordination, and continuous improvement of campaign workflows. This position is ideal for an experienced operations professional who thrives in a fast‑paced, detail‑driven environment, demonstrates strong judgment and independence, and enjoys improving processes while maintaining exceptional execution standards. Examples of Deliverables + Campaign readiness and QA outputs for recurring and complex campaigns + Mail merge data validation and send‑ready production files + Process improvement artifacts that increase efficiency and accuracy What You’ll Do + Lead execution of complex and recurring campaign operations, including preparation of mail merge and send‑ready materials. + Independently manage campaign workflows, ensuring accuracy, timeliness, and adherence to standards. + Own readiness activities across campaign cycles, identifying risks and resolving issues prior to execution. + Identify, investigate, and resolve data discrepancies or workflow issues; recommend preventive controls to reduce repeat defects. + Support issue‑resolution efforts by supplying detailed insights and translating findings into actionable improvements. + Actively collaborate with business partners, production teams, and operational stakeholders using a consultative approach. + Anticipate cross‑team impacts of changes and help create alignment across stakeholders. + Suggest measurable process improvements that increase accuracy, efficiency, and scalability. + Ensure campaign SOPs, templates, and operational documentation are accurate, complete, and current. + Communicate findings and recommendations clearly to partners and leaders. What You Need to Do the Job **Education & Experience** + Bachelor’s degree required or equivalent experience. + 3–5+ years of experience in campaign operations, recurring campaign execution, or similar operations‑focused roles. + Demonstrated ownership of campaign workflows, mail merge execution, and operational quality assurance. **Technical & Analytical Skills** + Advanced proficiency with operational and campaign tools, including mail merge and file preparation systems. + Strong analytical skills to identify data issues, interpret workflows, and support data‑driven decision making. + Experience developing dashboards, reports, or KPIs related to campaign or operational performance. **Operational & Execution Capabilities** + Exceptional attention to detail and accuracy in high‑volume, deadline‑driven environments. + Ability to manage multiple complex workflows independently and prioritize effectively. + Comfort operating within defined SOPs while identifying opportunities to improve them. **Communication & Leadership** + Clear and confident communication skills, with the ability to explain findings and recommendations to diverse stakeholders. + Ability to drive alignment across teams by anticipating impacts and facilitating productive discussions. + Willingness to mentor peers informally by modeling strong execution and documentation practices. **Professional Skills** + Strong judgment and decision‑making within established standards and governance. + Highly organized, adaptable, and resilient under compressed timelines. + Continuous learning mindset with openness to feedback and evolving processes. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.