Job Title

Helpdesk Specialist (m/w/d)

Job Description Summary

As a Helpdesk Specialist you will be the first line of contact for our clients, suppliers, and operations teams. You will deliver first-class service for our client with confidence and professionalism, ensuring requests are handled accurately and on time. The role requires strong communication, multitasking, and problem-solving skills in a fast-paced environment. The role is based in Berlin, onsite with our client in the food delivery industry.

Job Description

Key Responsibilities:

Build, maintain and enhance relationships with clients, suppliers, and operations teamsProvide customer service via telephone and email with a “right first time” approachLog and manage work orders (Reactive and Planned) in Famis360, ensuring SLA/KPI complianceTriage jobs, allocate to correct resources, and manage escalation where requiredRaise purchase orders (POs) to subcontractors in Yardi and ensure compliance documentation is recordedGenerate and provide reports on job status, SLA performance, and supplier activitiesRecord complaints, ensure clear communication, and update client-specific playbooks and manuals

Knowledge & Experience:

Previous experience in Helpdesk or Customer Service roleFluent in English and GermanStrong communication skills, both written and verbalIT literacy (CAFM, Microsoft Teams, SharePoint)Ability to prioritise tasks under pressure with attention to detailTeam player, reliable, flexible, and self-motivatedCustomer-focused mindset with a positive “can do” attitude

What we offer:

Early assumption of responsibility, flat hierarchies and an international and modern working environment, attractive and performance-related remuneration, flexible working hours, 30 vacation days plus special leave days, further training and development opportunities, company pension scheme.

Please note, we do not consider applications per E-mail.

We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes.

INCO: “Cushman & Wakefield”