Job Title

Helpdesk Senior Analyst

Job Description Summary

Record and maintain up-to-date, accurate, complete and consistent lease data base in order to ground and secure cost effective and proactive operational and financial portfolio management for the occupier clients of Cushman & Wakefield GOS.

Job Description

Other professional qualifications required for filling the position:
•    BSC/MSC degree is required
•    1 year client care or real estate operation experience in international environment is required
Foreign language skills required for filling the position:
•    English language upper intermediate 
•    Knowledge of any other European language is an advantage
Required skills for filling the position:
•    Strong IT literacy 
•    Intermediate MS Office
•    Excellent written and verbal communication skills 
•    Excellent problem-solving skills
•    Strong analytical mindset 
•    Able to work independently and in a team
•    Strong work ethic
•    Flexibility during times of change
•    Ability to effectively prioritize and execute tasks in a high-pressure environment
•    Proactive, enthusiastic and willing to learn
Responsibilities of the jobholder:
•    Act as main point of contact between team/client to control processes and assist communication, wherever possible
•    Liaison with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant
•    Sourcing of leases/documents/plans/photographs from clients and their advisers
•    Such other duties as reasonably required 
•    Assist in the delivery of monthly KPI and other reports as required 
•    Comply with all clients’ and Cushman & Wakefield’s internal processes and data quality controls
•    Efficient management of their own workload 
•    Knowledge sharing and effective communication with their team members
•    Production and presentation of regular and ad-hoc reports 
•    Holding and/or attending to ad-hoc and reoccurring meetings
•    Managing and being part of the back-up system within the team
•    Creation and handling of the training materials (e.g. regular maintenance of L5 documents)
•    Managing and taking part in the training of the new joiners
Regular tasks:
1.    Daily and other BAU tasks to deliver:
•    Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries
•    Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to
•    Maintain records for all inspections 
•    Manage and maintain a Web based job tracker which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors
•    Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility
•    Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently
•    Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided
•    Where appropriate, provide advice/support to other team members to enable and ensure their contribution to outputs and adherence to procedures
Main records and documents kept by the jobholder:
•    All Data related documentation should be stored on Shared drives or SharePoint according to the documented processes

What we offer:
 
Competitive compensation and benefit package
Great learning and development opportunities 
Modern, award-winning office with a view of the Danube
Central location, excellent public transport 
Youthful and supportive work environment
Additional holidays to compensate for Hungarian public holidays falling on a weekend
A steadily growing, 100+ year-old international company

INCO: “Cushman & Wakefield”