Helpdesk Associate Job ID 214731 Posted 05-Apr-2025 Role type Full-time Areas of Interest Customer Service, Facilities Management, Property Management Location(s) Kolkata - West Bengal - India + Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team. + Get answers to questions, help with problems, understand customer & provide 1st hand resolutions. + Coordinate with PM team for assigning complaints & follow-up till its closure. + Updating end-user on closure & get feed backs. + Daily tracking of complaints, sharing trackers having type of criticality wise analysis. + Other duties as assigned by PM CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)