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Description of Role/Responsibilities:

We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities.

Required Skills:

1+ year experience working in a technical support or call center related roleExperience troubleshooting Windows 10/11 and iOS devicesMust have strong examples of providing excellent customer serviceStrong level of patience and ability to break down technical information into a non-technical wayAbility to analyze and solve problems over the phone and in personWillingness to learn about new technologiesStrong verbal and written communication skills

Desired Skills:

Experience documenting technical issues within a ticketing system (ServiceNow preferred)A+ or Net+ certification 1438758_1767626676 To Apply for this Job Click Here