Job Description Insight Global is looking for a helpdesk candidate who has experience providing phone support and in person support for hardware and software issues like password resets, VPN issues, or account creations. The ideal candidate has excellent communication and troubleshooting experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 1. 1-3+ years experience troubleshooting tier 2 level hardware and software issues 2. Experience troubleshooting Microsoft SCCM and O365 3. Experience installing and troubleshooting desktop and laptop operating systems and applications. 4. Strong collaboration, communication, and customer service skills Experience with Service Now Experience with Linux Systems