**IT Help Desk Technician** Shift: 1st Pay: $24 **Position Summary** The IT Help Desk Technician provides first-level desktop and operating system support to users across the organization. This role serves as the initial point of contact for IT-related issues and consistently applies service desk processes while delivering exceptional customer service. The ideal candidate is detail-oriented, technically capable, and passionate about helping others through technology. **Key Responsibilities** + Serve as the initial point of contact for all desktop and PC support issues. + Document customer inquiries through clear communication with end users and take appropriate action to resolve technical problems. + Respond to IT system hardware issues by gathering and documenting relevant information and escalating issues to appropriate IT team members as needed. + Record issue resolutions and follow up with end users to ensure satisfaction. + Set up and support new PCs, monitors, printers, and peripherals (e.g., keyboards, mice, and other electronic devices). + Deliver and install computers at employee workstations. + Assist other support technicians with deploying and configuring Windows PCs. + Participate in Windows PC upgrades and replacement projects. + Perform other duties as assigned to support the organization’s mission, vision, and values. **Skills & Abilities** + Excellent customer service skills with clear, professional communication. + Strong attention to detail and the ability to read and follow policies and procedures. + Self-starter with the ability to work independently and manage tasks with minimal supervision. + Ability to lift, carry, and install computers, monitors, and related equipment. + Demonstrated ability to install, upgrade, troubleshoot, and diagnose issues with Microsoft desktop operating systems. + Positive attitude and a passion for technology. **Qualifications** + High School Diploma or equivalent required. + Prior help desk or service desk experience preferred. + Experience installing, upgrading, troubleshooting, and diagnosing issues with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.