Job Description Insight Global is looking for a Help Desk Technician to work for an insurance company in Jacksonville, Fl. As part of our Help Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers, and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems. You will troubleshoot, identify problems, resolve issues, and document issues and resolutions. The company is rolling out a ServiceNow Virtual Chat, and you will be responsible for helping with the knowledge-based articles to keep the chat updated. Will be collaborating with other teams to ensure these knowledge-based articles are effective. pay range 19-21/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Excellent customer service skills – able to empathize and have patience with the end user • Knowledge of Windows 11 OS • Strong documentation skills – Able to assist in writing KBRs and SOPs in between calls (still send to me if they do not have experience with technical writing for end users) • Comfortable working and collaborating remotely • Azure AD • CompTIA Certifications • ServiceNow Ticketing