Our client, a leading technology solutions provider, is seeking a Help Desk Technician to join their team. As a Help Desk Technician, you will be part of the IT department supporting end users in achieving their business tasks. The ideal candidate will have exceptional communication skills, strong problem-solving abilities, and a customer-focused mindset which will align successfully in the organization. **Job Title:** Help Desk Technician **Location:** Clackamas, OR **Pay Range: $20 - $24** **What's the Job?** + Field incoming help requests from end users via both telephone and e-mail in a courteous manner. + Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. + Prioritize and schedule problems, escalating issues to the appropriately experienced technician when required. + Apply diagnostic utilities to aid in troubleshooting and perform hands-on fixes at the desktop level. + Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. **What's Needed?** + Knowledge of basic computer hardware, including Smartphones, Desktops, Laptops, Printers, and IP Phones. + Experience with desktop and server operating systems, including Windows 10, Windows 11, and Windows Server 2019. + Strong documentation skills and the ability to present ideas in user-friendly language. + Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. + Ability to effectively prioritize and execute tasks in a high-pressure environment. **What's in it for me?** + Opportunity to work in a collaborative and team-oriented environment. + Gain valuable experience in IT support and customer service. + Develop your skills in troubleshooting and problem resolution. + Be part of a dynamic team that values innovation and growth. + Contribute to the organization's goals and objectives while enhancing your career. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.