Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n

POSITION SUMMARY:
\nPosition Summary\n

The Help Desk \/ Switchboard Operator serves as the first point of contact for callers, delivering professional, timely, and high-quality customer service. This role is responsible for managing a multi-line telephone system, accurately routing calls, handling sensitive inquiries with discretion, and supporting daily help desk operations. The ideal candidate is customer-focused, calm under pressure, detail-oriented, and adaptable in a fast-paced, service-driven environment.\n

Key Responsibilities\n\nProvide high-quality customer service while fostering teamwork and collaboration.\nAnswer and route incoming calls promptly (within three rings) using a multi-line phone system.\nIdentify and direct callers to the appropriate departments or contacts.\nExercise discretion and sound judgment when handling sensitive or high-pressure calls.\nResearch inquiries when call routing information is unclear.\nIdentify and report telephone system issues to appropriate personnel.\nPerform accurate data entry and administrative support tasks.\nAdapt to changing priorities and perform additional duties as assigned.\n\n

Qualifications\n\n1–2 years of experience in a Help Desk, Switchboard, or customer service environment preferred.\nStrong telephone and customer service skills; experience with CAFM systems a plus.\nProficiency with basic computer applications, including spreadsheets.\nExcellent verbal and written communication skills; fluent in English.\nStrong organizational, time-management, and attention-to-detail skills.\nAbility to remain calm under pressure and handle confidential information appropriately.\nProfessional demeanor, strong work ethic, and team-oriented mindset.\nFlexible, self-motivated, and resourceful with sound judgment and problem-solving skills.\n