Our client, a leading provider in the technology sector, is seeking a Help Desk III to join their team. As a Help Desk III, you will be part of the IT Support Department, providing essential support to various teams. The ideal candidate will have strong communication skills, excellent customer service abilities, and a knack for troubleshooting, which will align successfully in the organization. **Job Title: Help Desk III** **Location: Madison, WI (Onsite 2 days a week)** **Pay Range: $25 - $28 /hr. W2** **What's the Job?** + Provide top-notch service desk and IT/Desktop support to users. + Troubleshoot hardware, operating system, and software issues effectively. + Communicate clearly with users to understand their issues and provide solutions. + Assist in imaging and deploying PCs as needed. + Support the service desk during peak hours with flexibility. **What's Needed?** **2–5+ years** **in Service Desk, IT/Desktop Support** **Strong troubleshooting skills (hardware, OS, software)** + Excellent communication and customer service + Experience with: + Windows 11 + Microsoft Office Suite (Excel, Outlook, Teams, Word, PowerPoint) + Adobe Acrobat + Familiarity with ITIL Incident Management and Knowledge Management + Ability to work on larger technical projects **Nice to Have** + Flexibility during peak hours + Experience imaging and deploying PCsIf this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.