**Description** SAIC is looking for a **Help Desk Analyst** to provide Vulnerability Remediation Asset Manager (VRAM) System Upgrade Fielding and Help Desk Support. This position is located at NAVWAR Old Town Campus in **San Diego, CA.** **JOB DUTIES:** + Help Desk Operations and System Management. + Provide Tier 1 and Tier 2 Help Desk distance support for VRAM-related troubleshooting through the NAVWAR Distance + Support ITSM Consolidated Help Desk, responding to customer inquiries via phone and email. + Manage ticketing activities in compliance with Navy-issued Cyber Directive reporting (e.g. TASKORD, OPORD, EXORD, etc.) while maintaining regular customer communication. + Process SIPR trouble tickets through the ITSM platform and handle NIPR trouble tickets through the NESD/Helix platform, ensuring accurate data transfer and continued tracking across platforms. + Accurately records and maintains support activities to include troubleshooting steps and resolutions. + Updates knowledge base articles across ITSM, HELIX, NAVY 311, and Remedy Helpdesk. + Provide a Daily Status Report and Completion Report to document issues and troubleshooting efforts. + Contributes to internal team collaboration to include daily meetings, cross-training ISEA SMEs, and utilizing ITSM SIPR and NIPR environments for information sharing. + Support the transition of NIPR trouble tickets to the NESD/Helix platform, ensuring accurate data transfer and continued tracking. + Conduct performance monitoring to includes attending monthly meetings to review metrics and contribute to service delivery improvements, ensuring ongoing support and minimizing disruptions for end-users. **Qualifications** **REQUIREMENTS:** + Bachelors degree in a STEM area of study or business management and three (3) years or more relevant experience. + Must be a U.S. Citizen. + Must have an Active Secret Clearance to start. + Experience with VRAM. + Experience with IT Help Desk operations and processes. + Understanding of PEO C4I / NAVWAR organization structure, programs of records and mission focus. + Experience in Navy C4I systems, experience supporting NAVWAR, and NIWC Pacific engineering programs. + IAT Level II (Sec+ and appropriate secondary certification). Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2601059 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability