Topeka, KS, 66625, USA
3 days ago
Help Desk Analyst
Our client, is seeking a Help Desk Analyst to join their team in Topeka, KS. As a Help Desk Analyst, you will be resolving a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner **Job Title: IT Help Desk Analyst** **Location: Topeka, Kansas** **Pay Range: 20$/ - 22$/hr** **What’s the Job?** + Able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers expectations by delivering quality customer service + With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner. + Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions. + Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. + Follows policies and procedure to ensure corporate data security. + Executes and enforces user access guidelines and procedures. + Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications. + Responds positively and promptly to coworker requests for assistance. + Participates in assigned projects, contributing to their accurate and timely completion. + Communicates effectively with all levels of employees, both technical and non-technical. + Candidate will be required to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training for this position. Once established this position will be WFH 3-4 days a week, with 1 day a week in-office or as scheduled. **What’s Needed?** + Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. + Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. + In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. + Valid driver's license required. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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