Our client, a government agency supporting technology and public services, is seeking a Help Desk Support II to join their team. As a Help Desk Support II, you will be part of the IT Support Department supporting the Help Desk team. The ideal candidate will have problem-solving skills, patience, and strong communication abilities, which will align successfully in the organization. **Job Title: Help Desk** **Location: Madison, WI - hybrid** **Note:** Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating. **What's the Job?** + Serve as the first point of contact for technical assistance via phone, email, or ticketing system. + Document all customer interactions accurately within the ticketing system. + Perform remote troubleshooting and diagnostic techniques to resolve issues. + Manage and prioritize support tickets to ensure timely resolution. + Assist with PC and mobile device deployments, installations, and configurations. **What's Needed?** + 2-5 years of experience working in a help desk environment. + Proven experience with Microsoft 365 suite, Microsoft Teams, and Microsoft Intune services. + In-depth knowledge of computer systems and mobile devices (iOS and Android). + Ability to diagnose and resolve basic technical issues efficiently. + Willingness to work in a hybrid model, alternating weekly between onsite and remote work. **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Gain valuable experience with enterprise-wide Microsoft solutions. + Work in a role that encourages growth and skill development. + Be part of a team committed to excellent customer service. + Enjoy a flexible work schedule with a hybrid work model. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.