Our client is seeking a Customer Success Associate (Help Desk & Trainer) to join their team. As a Customer Success Associate, you will be part of the Customer Services team supporting schools and districts across Wisconsin. The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to work independently, which will align successfully in the organization. **Job Title: Customer Success Associate (Help Desk & Trainer)** **Location: Madison, WI (100% Remote within the state of WI)** **What's the Job?** + Serve as a customer service contact for schools and districts in Wisconsin. + Create, oversee, and monitor requests, incidents, and problem resolution using user support ticketing software. + Assist school districts in understanding how to use WISEdata and WISEdash for data reviews. + Provide on-site or virtual training when appropriate. + Document, track, and monitor support requests to ensure timely resolution. **What's Needed?** + 1-2 years of experience in customer service or help desk support. + Familiarity with education software systems at the school, district, or state levels. + Ability to work well independently and as part of a team. + Effective oral and written communication skills. + Self-motivated with the ability to manage multiple tasks efficiently. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.