Healthcare Customer Service Representative
TRN Staffing
Job ID: LM949966131 Location: orlando, FL Category: Office & Professional Employment Type: Contract Date Added: 01/31/2026 Apply now Back to Search Thank you for applying. Someone will be contacting you shortly. Uploading Data... Creating Application... Finishing up... Apply Now
What Matters Most: Pay at $19hour Various Shifts: Monday- Friday 8am – 4:30pm, 9:30am – 6pm OR 11am – 8pmTemp to Perm OpportunityOnsite while temp then could be remote/hybridBenefits offered: 2 medical plans, dental and vision 401k Weekly pay via direct deposit or pay card. Job Description:Join a team focused on delivering an outstanding patient experience. As a Healthcare Customer Service Representative, you’ll be the first point of contact for patients—listening carefully, assessing needs, prioritizing requests, and connecting patients to the right resources to ensure timely support. What You’ll DoServe as the first point of contact for patients via phone by evaluating the purpose of each call and triaging appropriatelyEducate patients on Patient Services programs/initiatives when applicableEnroll new patients/customers into Patient ServicesDocument call activity and patient interactions in the database/CRMCoordinate follow-up services by communicating with physician offices, pharmacies, and other external partners (e.g., product training, mailings, resources)Support additional special projects as neededConduct benefit investigations by calling payers to verify coverage, cost share, and access optionsIdentify coverage restrictions and determine steps to help expedite patient accessInitiate and document prior authorizations (PA) and claims appeals for an assigned caseloadSupport providers with coding/billing questions and complex reimbursement navigationTrack case progress to ensure service, quality, and compliance standards are metReport reimbursement trends or coverage delays to managementServe as a liaison between field reps, healthcare providers, and patients Qualifications and Requirements:High School Diploma or Equivalent Prior experience in customer service; specialty pharmacy experience is a plusStrong computer skills (Microsoft Office, email, web-based tools) and accurate keyboardingExperience handling high-pressure, time-sensitive situations with sound judgment and excellent service skills (phone or in-person)Ability to multi-task, manage time well, and thrive in a high-volume, fast-paced environmentDependable, strong work ethic, and comfortable receiving coaching/feedbackBilingual Spanish is a plus Preferred ExperienceExperience using databases/CRMs or tracking systems (Salesforce preferred)Experience in healthcare/pharmaceutical environmentsUnderstanding of challenges patients may face related to medical conditions Success in This Role Looks LikeAdaptable, organized, and able to manage a fast-moving caseloadCustomer-focused, professional, and committed to accuracy and qualityTeam-oriented with strong interpersonal and confidentiality practices Your New Organization:This organization's dedication to quality and excellence drives our mission to serve our clients with the utmost professionalism. We prioritize innovation and best practices, enabling our team to deliver outstanding results consistently. Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. In the spirit of pay transparency, we want to share the pay range for this position is $20.00, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth Apply now View All Jobs Similar JobsOffice Administrator Strongsville, OH Office Administrator | $18–$20/hr | 8:00a-5:00p, Mon-Fri | | Temp-to-Hire What Matters Most - Competitive Pay: $18.00–$20.00 per hour - Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch) - Location: Strongsville, Ohio - Opportunity: Temporary-to-hire with long-term career growth and... 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Healthcare Customer Service Representative| $20/hour |MON-FRI shifts from 8am – 8pm | Orlando, FLWhat Matters Most: Pay at $19hour Various Shifts: Monday- Friday 8am – 4:30pm, 9:30am – 6pm OR 11am – 8pmTemp to Perm OpportunityOnsite while temp then could be remote/hybridBenefits offered: 2 medical plans, dental and vision 401k Weekly pay via direct deposit or pay card. Job Description:Join a team focused on delivering an outstanding patient experience. As a Healthcare Customer Service Representative, you’ll be the first point of contact for patients—listening carefully, assessing needs, prioritizing requests, and connecting patients to the right resources to ensure timely support. What You’ll DoServe as the first point of contact for patients via phone by evaluating the purpose of each call and triaging appropriatelyEducate patients on Patient Services programs/initiatives when applicableEnroll new patients/customers into Patient ServicesDocument call activity and patient interactions in the database/CRMCoordinate follow-up services by communicating with physician offices, pharmacies, and other external partners (e.g., product training, mailings, resources)Support additional special projects as neededConduct benefit investigations by calling payers to verify coverage, cost share, and access optionsIdentify coverage restrictions and determine steps to help expedite patient accessInitiate and document prior authorizations (PA) and claims appeals for an assigned caseloadSupport providers with coding/billing questions and complex reimbursement navigationTrack case progress to ensure service, quality, and compliance standards are metReport reimbursement trends or coverage delays to managementServe as a liaison between field reps, healthcare providers, and patients Qualifications and Requirements:High School Diploma or Equivalent Prior experience in customer service; specialty pharmacy experience is a plusStrong computer skills (Microsoft Office, email, web-based tools) and accurate keyboardingExperience handling high-pressure, time-sensitive situations with sound judgment and excellent service skills (phone or in-person)Ability to multi-task, manage time well, and thrive in a high-volume, fast-paced environmentDependable, strong work ethic, and comfortable receiving coaching/feedbackBilingual Spanish is a plus Preferred ExperienceExperience using databases/CRMs or tracking systems (Salesforce preferred)Experience in healthcare/pharmaceutical environmentsUnderstanding of challenges patients may face related to medical conditions Success in This Role Looks LikeAdaptable, organized, and able to manage a fast-moving caseloadCustomer-focused, professional, and committed to accuracy and qualityTeam-oriented with strong interpersonal and confidentiality practices Your New Organization:This organization's dedication to quality and excellence drives our mission to serve our clients with the utmost professionalism. We prioritize innovation and best practices, enabling our team to deliver outstanding results consistently. Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. In the spirit of pay transparency, we want to share the pay range for this position is $20.00, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth Apply now View All Jobs Similar JobsOffice Administrator Strongsville, OH Office Administrator | $18–$20/hr | 8:00a-5:00p, Mon-Fri | | Temp-to-Hire What Matters Most - Competitive Pay: $18.00–$20.00 per hour - Schedule: Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch) - Location: Strongsville, Ohio - Opportunity: Temporary-to-hire with long-term career growth and... 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