Join us as an Head of Underwriting A&H to make more of your specialist expertise and experience. Make your mark in A&H This role will report to the Head of Accident and Health (A&H) and is accountable for the profitability, growth, retention, and loss ratio of the A & H portfolio. The role functions as the key contact regarding all underwriting, compliance and portfolio management and will work in a proactive and collaborative manner with multiple stakeholders. How you will create an impact Govern the Underwriting Process + Develop the underwriting framework, best practices, guidelines and risk appetite + Drive consistent and best practices in underwriting, claims and portfolio management + Ensure compliance with local regulations and alignment to A&H strategic objectives + Underwrite large accounts and complex risks, including referrals + Utilization of monitoring standards including audits, quality reviews and peer reviews to assess underwriting results and loss ratios + Partners with product and distribution stakeholders on the development and execution of new business and renewal strategies Manage the Underwriting Team + Lead a team of underwriters + Provide technical underwriting direction and leadership to the A&H team + Strengthen A&H capabilities to lead in target account segments, including multinational + Provide ongoing training to improve underwriting skills and develop succession plans + Drive continuous improvement of underwriting productivity to optimize efficiency + Drive consistency in underwriting, service and market facing activities + Manage Authority delegation in country including required Peer Audits + Drive a culture that promotes collaboration, diversity and inclusion Product development + Support the development of new products and product enhancements + Develop underwriting guidelines for new products + Develop pricing and portfolio strategies and rating models + Ensure adequate and regular monitoring and analysis of products + Conduct user acceptance testing + Create, approve, maintain and manage product, benefit, policy wording, endorsement and collateral register, ensuring version control and appropriate signoffs from legal, compliance and other internal parties as required Operations and Business Processes + Update stakeholders on underwriting activities that require support and service + Manage the operational execution of the underwriting process, including service levels, error rates, customer satisfaction, underwriting leakage rates, process improvement and workflow between underwriting and key stakeholders + Meet agreed Service Level Agreement Portfolio Management + Provide analytical support for tactical and strategic decisions + Utilize/Create tools to monitor production, profit and expense + Regular monitoring and analysis of product performance + Assist in planning, budgeting and forecasting activities + Deliver timely and accurate production, Profit & Loss and ad hoc reports Compliance + Complete and manage quarterly self-audit reviews + Lead in any audits on underwriting issues + Develop and implement action plans based on audit recommendations and findings + Adherence to all compliance standards, including implementation of new standards. What you'll need to succeed + Relevant and extensive experience in A&H underwriting with P&L responsibility + Strong customer service ethic, with a sound understanding of the business processes + Knowledge of market segmentation, portfolio management, acquisition and distribution + Ability to drive and execute global strategies and best practices + Demonstrates business savvy, analytical and quantitative skills + Proven strategic leadership skills in developing vision and purpose and driving for results + Strong interpersonal and communication skills + Team player with influencing skills and proven ability to work across teams and geography + Demonstrates capabilities in developing a high-performance organization + Proficiency in MS Office Ready to take your career to the next level? We would love to hear from you. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: UW - Underwriting AIG Malaysia Insurance Berhad