The Head of Trustee Services (AVP) will lead the consolidated Trustee Governance and Control & Risk Management functions within MPFTC. This role is critical for maintaining trustee integrity, ensuring regulatory compliance, and enabling growth opportunities post-eMPF transformation. The position carries fiduciary accountability to the Trustee Board and requires strong leadership to manage governance, risk, vendor oversight, and quality assurance across complex multi-vendor operating models. **Position Responsibilities:** + **1. Trustee Governance & Regulatory Oversight** Ensure the integrity of trustee governance by maintaining a robust governance framework and delivering accurate, timely reporting to the Trustee Board and regulatory bodies. Drive compliance with all statutory obligations and regulatory requirements, safeguarding the organization’s fiduciary responsibilities and reputation. **2. Risk Management & Control Framework** Design and oversee an integrated risk and control framework across all platform interfaces and operational processes. Ensure effective risk identification, mitigation, and remediation to prevent regulatory breaches and operational failures, thereby protecting financial and reputational assets. **3. Vendor Risk Oversight** Establish and enforce vendor governance standards, including performance monitoring, SLA compliance, and resilience testing. Proactively manage vendor-related risks to ensure service continuity and operational resilience in a multi-vendor environment. **4. Quality Assurance** Lead quality assurance programs to monitor transaction accuracy and process integrity across eMPF integrations. Implement defect trend analysis and continuous improvement initiatives to minimize client impact, enhance service reliability, and maintain high levels of client trust and satisfaction. **5. Change Governance & Operational Resilience** Provide oversight for platform changes, new releases, and incident management processes. Ensure operational resilience and data integrity through robust governance of non-functional risks, including cybersecurity and data quality controls. **6. Growth Enablement & Strategic Integration** Play a critical role in preparing and guiding the trustee services team to adapt to organizational growth and structural changes, such as onboarding new trusteeships or platform enhancements. Ensure governance and risk frameworks are scalable and robust, enabling smooth integration and operational readiness without compromising compliance or client experience. **Preferred Qualifications:** + 20+ years of relevant experience with at least 10 years of managerial experience in trustee services, risk management, or regulatory governance within financial services. + Strong communication and collaboration skills (liaising with internal and external stakeholders, interacting and influencing various stakeholders to drive execution) + Proven leadership experience managing multi-disciplinary teams and complex vendor ecosystems. + Excellent stakeholder management skills, including board-level and regulatory engagement. + Strong understanding of MPF/ORSO schemes and eMPF platform operations. + Relevant experiences in MPF/ORSO (e.g. addition of new funds, scheme changes due to regulatory changes, scheme merge, change of administrator, M&A transitions, managing TPA relationships, etc) + Excellent command of spoken and written English and Chinese **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido