The incumbent will drive strategic leadership and operational excellence in PRS support, ensuring seamless service delivery across the region. Lead and inspire high-performing teams to elevate customer experience and optimize support processes in a dynamic environment. **Position Responsibilities:** **Operational and Back-Office Support** + Oversee and manage partner onboarding processes, including documentation, system setup, and internal coordination. + Maintain and update partner records, agreements, and operational workflows. + Ensure timely and accurate execution of fund listings, pricing updates, and operational changes across platforms. **Due Diligence and Compliance Coordination** + Lead the preparation and submission of due diligence materials for existing and prospective partners. + Collaborate with legal, compliance, and product teams to ensure regulatory and operational requirements are met. + Track and manage partner audits, reviews, and information requests. **Campaign and Initiative Execution** + Support the planning and rollout of marketing and sales campaigns in collaboration with distribution partners. + Coordinate internal resources to ensure timely delivery of campaign assets, training materials, and performance tracking. + Monitor campaign effectiveness and provide post-campaign analysis and reporting. **Process Improvement and Stakeholder Engagement** + Identify and implement process enhancements to improve efficiency and partner experience. + Serve as a key liaison between internal teams (sales, marketing, product, operations) and external partners. + Provide regular updates and insights to senior management on partnership support activities and outcomes. **Required Qualifications:** + Bachelor’s degree in finance, business administration, or related field. + 10 years of experience in asset management, financial services, or partnership operations. + Strong understanding of mutual fund operations, distribution channels, and regulatory frameworks. + Proven experience in managing due diligence processes and operational workflows. + Excellent organizational, communication, and stakeholder management skills. + Proficiency in Microsoft Office Suite and CRM systems; experience with workflow tools is a plus. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido