Work Location:

Cherry Hill, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $225,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head of Retail Change Management is accountable for leading the planning, execution and governance of retail change initiatives. This role drives the successful execution of strategic initiatives and transformation efforts across the AMCB Retail Bank ensuring alignment with strategic priorities and customer centric outcomes.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredDevelops and leads the retail change management strategy to align with enterprise priorities and long term business goalsResponsible for maximizing retail effectiveness and productivity by leading an organized change function, successfully communicating day to day business operations, change efforts and strategic imperativesDevelops and executes integrated change management strategies and plans that address colleague engagement, communication, training, adoption and sustainmentPartners across multiple businesses to maintain alignment with key AMCB  priorities and leading strategic programsFosters strong collaboration and coordination across the matrix to uncover, prioritize and escalate issues while recommending resolution with significant influence of key decision makingProvides leadership guidance, makes recommendations and collaborates with business leaders in developing innovative solutionsDrives innovation around how the Bank disseminates information and communication to Retail colleagues in a compelling mannerDevelopment and operationalization of core programs that engages colleagues in a creative and effective manner supporting the fieldManages and contributes to employee communications and engagement projects for the Retail bank, requiring knowledge of change management processes and principles with the ability to work in a fast-paced environmentAnticipates emerging trends and/or risks as a basis for recommending large-scale change initiativesEstablishes a change governance framework, metrics and reporting to track effectiveness and adoption of changeServes as a catalyst in both moving the business ahead through employee engagement and sustaining the businessWorks to embed company culture, engagement, and empowerment of retail store employees with TD's model, brand, and core values are at the forefrontCollaborates, organizes, and monitors inter-connected projects across the organization to ensure alignment with our culture and engagement strategyLeads a team that engages the field through communications, media, and other measures to disseminate critical operational information to the front-line employeesIdentifies potential risks and resistance points to proactively develop mitigation plansRuns the office of US Senior Executive responsible for driving enterprise priorities, enhance organizational effectiveness. Leads strategic planning and facilitates executive decision making by preparing insights, materials, recommendations based on data and stakeholder input.Facilitates strategic planning providing support to senior executives in decision making and executionMeets TD's risk appetite & regulatory expectations: Ensures all change activities are executed within TD's risk appetite by identifying, mitigating, managing, and reporting on risk, compliance and regulatory issues per policy and guidelines. Ensures adherence to all AML/BSA policies & procedures

Education & Experience:

Bachelor's degree required; Graduate Degree or progressive work experience in addition to experience below preferred10+ years' experience; financial/banking industry preferredAbility to apply consultative relationship management and influencing skills across all levels with organizational prowessAbility to work effectively with a broad range of stakeholders and with the Retail Distribution and Product Management leadership teamAbility to prioritize tasks and determine what is important and where value can be best addedOrganizational awareness and resourcefulness – understands who to engage to identify solutions and resolve issues. Good understanding and judgment on issues to resolve independently or to escalateAbility to deal with significant ambiguity and constantly changing priorities in a fast-paced environmentStrong business acumen and analytical skill to absorb information on a variety of complex issues (financial and non-financial) and summarize key issues or concernsHigh degree of personal integrity to recognize and manage access to sensitive information about the Bank, our strategy, results, people and issues being addressedExcellent judgment, relationship management skills, impact and influence ability, with a demonstrated ability to work effectively with leaders at all levels

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.