**Description** Reporting directly to the Chief Product Officer, the Head of Product Delivery Management is the driving force behind the product delivery engine. This pivotal role supports the Product Management Team in annual planning and delivering key objectives to ensure seamless and timely product delivery to the market. As the key driver that transitions product visions from ideation to market impact with precision, this leader orchestrates alignment across teams, turning ambitious goals into tangible outcomes that reinforce Manulife’s reputation for innovation and reliability in the industry. **Position Responsibilities:** + Product Delivery Management: Manage timeline and track implementation progress for all jobs to be done for respective lines of business, through the entire development cycle from ideation to feasibility through to post launch reviews. Provide regular status updates to key internal stakeholders pertaining to all new products, post launch feature implementation and change requests. + Agile Product Development: The Head of Product Delivery Management integrates agile practices into all phases of product development, structuring each phase into sprints and serving as the scrum manager. This role involves identifying and engaging the necessary stakeholders for each sprint and ensuring their effective participation. Additionally, the Head of Product Delivery Management proactively addresses and escalates issues as needed to maintain project momentum. + The Head of Product Delivery Management is responsible for conducting comprehensive assessments of all proposed product initiatives, ensuring the collection of product and business requirements from all key stakeholders. This role involves providing precise scope and effort assessments for new product business cases. By overseeing the entire Product Life Cycle process, the Head of Product Delivery Management ensures seamless engagement with Subject Matter Experts (SMEs) throughout the development process, securing their review and approval of pertinent sections within the Product Specifications and Business Requirements Documents (BRD). + Post-Launch Reviews and Tracking: The Head of Product Delivery Management conducts thorough post-launch reviews to evaluate key outcomes and meticulously tracks the implementation of features that were not included at launch. This role ensures that all agreed-upon action items from post-launch reviews are diligently followed through to completion, guaranteeing continuous improvement and alignment with strategic objectives. + Operational Risk Management **:** The Head of Product Delivery Management is tasked with conducting comprehensive operational risk assessments for new products, proactively identifying potential issues, and accurately reporting any incidents. This role involves diligently tracking post-production errors and implementing effective resolutions, ensuring operational integrity and minimizing risk exposure. **Required Qualifications:** + University degree + Recognized qualification in Project Management + LOMA + 15 years of relevant experiences at senior PM level with demonstrable record of success + Proven experience in using a range of agile project management methods + 8-10 years of management experience in matrix managing multi-disciplinary teams + Proven leadership skills, along with strong process and project management capabilities and experience + Experience in Insurance industry preferred + Preferably with experience in delivering digital products and projects + Proficient in Microsoft Office applications, including Microsoft Project + Basic understanding of insurance systems + Proven leadership, strategic thinking, decision making and execution skills + Strong business acumen, customer, and market focus + Highly developed communication and relationship skills + Ability to balance multiple priorities and dealing with ambiguity + Good communication skills + Strong stakeholders management skills + Project Management skills + Change Management skills **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido