**Head of Operational Risk & Control and Governance, Asia Operational Risk Management** The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of Operational Risk & Control and Governance with the resources to solve critical problems for the future of our business, which is why we need you. Manulife is seeking for a talent individual who assists the Chief Risk Officer HK & Macau and Head of Asia Operations Risk Management in overseeing operational risk management activities for life businesses in Asia Segment. Particularly this position is accountable for on-going monitoring of various top risks and launching of key risk management initiatives or campaigns. The role plays an important part in the Risk Management family, to collaborate with other business functions in performing risk and impact analysis and assess potential implications / enhancements to existing controls and business processes. **Position Responsibilities:** + Work closely with other functions to promote risk culture throughout the organization + Take the lead in utilizing GenAI and machine learning to assess, mitigate, and manage operational risks within Asia Segment + Collaborate with stakeholders to understand business requirements and develop tailored risk management solution leveraging on technology + Review and challenge the risk deliverables submitted by business functions + Establish risk monitoring processes to track the effectiveness of risk controls + Provide independent oversight & challenge on the Risk and Control Self-Assessment conducted by first line of defense + Ongoing enhancement of various operational risk management tools + Prepare materials for general training and other risk-awareness initiatives to promote risk programs **Required Qualifications:** + Degree holder with approximately 10+ years’ experience in operational risk management gained in insurance or financial services industry + Strong team player, self-motivated, attention to details and able to work under pressure + Demonstrated experience in developing and implementing new risk management strategies + Excellent communication, interpersonal, and problem-solving skills + Excellent proficiency in spoken and written English and Chinese **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido